Managing Difficult Conversations
This online session is designed for those working within the sector.
Difficult conversations cannot always be avoided when we are working in the human services. Therefore it is important that we know how to manage these conversations in positive ways. This workshop aims to give you some strategies to manage difficult conversations using positive intent and good processes.
Learning Outcomes:
✓ Gain insight into 3 types of conversations and the effectiveness to turn difficult encounters into constructive conversations.
✓ Explore the importance of self awareness and empathy when navigating tricky conversations.
✓ Identify strategies that can shift difficult conversations into meaningful communication.
Date
- 09 Dec 2020
- Expired!
Time
- 9:30 am - 11:30 am
Cost
- FREE
More Info
Location
Other Organizers
-
ACSA
-
Website
https://www.acsa.asn.au/
Speaker
-
Dana LavenantWorkforce & Industry Development Officer for Better Practice Project within Aged & Community Services Australia (ACSA)