COVID 19 – Catalyst Information Update - Catalyst Foundation

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COVID-19 is a continually changing situation, and we recommend that you regularly check the SA Health website and Facebook page @sahealth for up to date information.

Other useful resources include:

Coronavirus Health Information Line: 1800 020 080 (24 hour). For translating or interpreting services call 131 450.  

Palliative care clinical resources:
ANZSPM and  CareSearch
WHO updates:
healthdirect hotline: 1800 022 222 (24 hour advice from registered nurse)
Lifeline: 24 Hour Crisis hotline 131114

COVID-19 Statement

For details please click here.

SA Health Update

For details of the 26 March 2020 update, please click here.

SA Health – Office for Ageing Well

Coronavirus Disease 2019 (COVID-19) Update – Please Click here (this link includes past updates)

SA Health – Protecting older Australians

Update of 28 April 2020 : Please click here

Click here to view: department’s website

Australian Psychological Society (APS)

Tip sheet from Australian Psychological Society (APS) : click here

Exercise resources for self-isolation

Community Care Review has posted a resource by The Baker Heart and Diabetes Institute who have put together some exercise resources for self-isolation. For details, click here.

Gayaa Dhuwi and Covid 19 Advice

The newly established Gayaa Dhuwi (Proud Spirit) Aboriginal and Torres Strait Islander social and emotional wellbeing, mental health and suicide prevention national leadership body have just gone live with their website:

Advice on COVID-19 can be found here: which includes links to a long and short wellbeing advice/tips PDF:

Hepatitis Information

Hepatitis SA has collated information on COVID-19 and to make access easier they have created a portal for the information in their online catalogue.

Click here to go to the library home page– which will be updated on a regular basis.

To check on the most up-to-date list go to
(and refine the results from links on the left hand side – by author, topic, format, etc)

Cancer Australia

Cancer Australia has this week released a dedicated hub providing COVID-19 information for people with cancer, health professionals and researchers, which includes a repository of up-to-date, evidence-based resources and guidance from some of the most trusted sources in Australia and around the world.

People with compromised immune systems or pre-existing medical conditions, including cancer, may be at increased risk of contracting coronavirus (COVID-19) and increased risk of more severe infection. To learn more please visit our COVID-19 web section with information for people with cancer, health professionals and researchers.


Community Visitor Services

On 29 March 2020, Prime Minister Scott Morrison announced $10M to be provided to the Community Visitors Scheme (CVS), to further support older Australians who may be experiencing increased social isolation with social distancing and visiting restrictions.

The Community Visitors Scheme (CVS) is a free service that has provided friendship and companionship to isolated Australians for nearly 30 years. The scheme matches a volunteer visitor with isolated senior Australians who are accessing the aged care system.

The scheme is run across all states, with over 13,000 volunteer visitor places each year for those accessing residential and home care, including an LGBTI CVS service in 4 states fostering intergenerational friendships within the LGBTI community.

With social isolation increasing as a response to the COVID-19 pandemic, there are more vulnerable older Australians accessing aged care services who are at risk of becoming lonely, posing potential risks to their mental health. The CVS is continuing during the COVID-19 pandemic, focusing on telephone and virtual friendships where face to face visiting isn’t possible because of social distancing restrictions.

Please refer those in your care who may be isolated to CVS by contacting the CVS network member in your state or territory.

The CVS scheme is continuing to accept volunteer registrations at this time. For more information, head to the CVS website.

New COVID-19 Red Cross Telecross REDi Service activated for our most vulnerable 

Vulnerable South Australians can opt to receive a free, daily potentially life-saving phone call checking on their welfare in response to COVID-19 by registering  for the Red Cross Telecross REDi service.
Specially trained Red Cross staff and volunteers will make the calls, asking clients questions including how they are coping and if they need medical or food supplies, as well as reiterating latest government health advice.

The new, extended service is targeted to older South Australians, people living with disability, those experiencing mental illness, people recovering from an illness or accident or anyone with an ongoing health condition who are self-isolating.

A person who is signed up to receive the regular phone check-in will be supported with any additional needs they have, whether that is needing food or medication, to the relevant agency or loved one. If the situation is critical an emergency response will be activated.
Vulnerable people, their friends or loved ones can register for the Telecross REDi COVID19 service by phone 1800 188 071 or register online at
Anyone already registered with the service will automatically receive COVID-19 service support.
For people seeking information and advice on COVID-19, they are urged to call the 24/7 National Coronavirus Information Helpline – 1800 020 080.

Home phone for eligible pensioners – Make unlimited calls

If you’re a pensioner and have a home phone plan with Telstra you will be able to make unlimited local, national and 13/1300 calls, and calls to Australian mobiles, from your home phone in Australia from Thursday 19 March until 30 April 2020.

You don’t need to do anything, unlimited calls will be automatically applied. You’ll see $0 for these calls on your bill and in the app.

Telstra link:

Training Modules for Aged Care workers

Five modules are available for completion as part of the Department of Health’s eLearning program for Aged Care workers. The training includes Personal Safety, Families and Visitors, Outbreak Management and PPE.

Click here to register and access the training modules.

Covid – 19 Advice for Older people including Retirement Villages and Residential Care Facilities

In this COVID-19 update for South Australian Seniors Card members, you will find general advice for older people, information about retirement villages and residential aged care facilities, mental health support, gardening ideas, Australia’s natural history collections and how to stay fit and active at home.
General COVID-19 information for older people

People over 70 years, or those 60 years and over with chronic health issues, are more vulnerable to severe illness. They are reminded to monitor symptoms and encouraged to self-isolate if personal circumstances permit, and seek testing if symptoms develop.Department of Health – advice for older people

Advice for retirement village operators and residents

SA Health – COVID-19 advice for retirement village operators (PDF)

Department of Health – advice for retirement villages

Information about aged care residents and visitors

SA Health – information about aged care residents and visitors (PDF)

COVID-19 Mental Health Support

For mental health support by phone and video in relation to COVID-19, contact the SA COVID-19 Mental Health Support Line by calling 1800 632 753, available 8.00 am to 8.00 pm, 7 days a week. This service can also provide follow-up calls.

COVID-19 Mental Health Support

COVID-19 trusted sources of information

South Australian COVID-19 Information Line:
1800 253 787 (8am to 8pm, 7 days)

COVID-19 gateway – links to relevant information on state and federal government websites.

COVID-19 information is available on the SA Health website as well as the Australian Government Department of Health website.Useful Information
Update from Food Standards Australia about COVID-19 and food safety: Click hereCoronavirus: tiny moments of pleasure really can help us through this stressful time: Click here
Running out of things to do? Get back in the garden with these ideas from four experts: Click here
Trawl through Australia’s natural history collections from your couch: Click here
Singing away the coronavirus blues: making music in a time of crisis reminds us we belong: Click here
How to stay fit and active at home during the coronavirus self-isolation: Click here

Pharmacies doing ‘ free home delivery’

These links provide information on terms and conditions for the ‘free delivery’’

National Pharmacies


Star Discount Chemist

Guardian Pharmacies

Terry White Chemmart

Chemist Warehouse

Chemist King

Australia Post Pharmacy Home deliveries

Being Active

A collaboration of Australian health experts and physiotherapists have launched a new website designed to help older people remain active at home.
The Safe Exercise at Home website provides videos demonstrating three levels of simple exercises and also offers tips for increasing motivation, safety and activity at home, as well as resources and information for health professionals.
Click Here: Safe Exercise at Home

Australian guidelines recommend all older people incorporate some form of physical activity into their day including fitness, strength, balance and flexibility.

The Safe Exercise at Home website collaboration includes the University of Tasmania, University of Sydney, University of Melbourne, Monash University, Curtin University, University of South Australia and University of Queensland in partnership with the National Ageing Research Institute, Sydney Local Health District (NSW), Western Health (VIC) and Peninsula Health (VIC).

It is endorsed by the Australian Physiotherapy Association.

SA Health – Open Your World 

The South Australian Government has created  Open Your World, the new statewide wellbeing strategy, platform and campaign.

Open Your World is a single source of information, with a dedicated website promoting wellbeing, including tips on staying healthy, activities for kids and online resources for learning and skill development.

It aims to help South Australians build resilience and support physical, social, mental and community wellbeing in response to the COVID-19 pandemic. 


SA Health eLearning program for Aged Care workers

SIx modules are available for completion as part of the Department of Health’s new eLearning program for Aged Care workers.

Modules are:

  • Module 1: Personal Safety
  • Module 2: Families and Visitors
    • Part A: Residential Care Facilities
    • Part B: In Home Care
  • Module 3: COVID-19 and Aged Care
  • Module 4: Outbreak Management
  • Module 5: PPE
  • Module 6: Laundry
  • Module 7. Catering

Click here to register and access the training modules

MyAusCOVID-19 : multilingual COVID-19 app by Migration Council Australia

Migration Council Australia has developed a multilingual resource for Australia’s culturally and linguistically diverse communities about COVID-19, its impact and available support. 

MyAusCOVID-19 app

With the MyAusCovid-19 app you can:

  • Browse articles to find out more about COVID-19, tips for prevention, caring for individuals and community, information on government response, and access to health care, financial assistance and support
  • Search for topics or points of interest
  • Viewshort animations with helpful summaries of specific topics
  • Finduseful tips and contacts to help you adjust during COVID-19

 For more details about the app, please click here.

Video presentation about COVIDSafe App

Video COVIDSafe App – presented by Deputy Chief Medical Officer Dr Nick Coatsworth explaining how the COVIDSafe app works and why it is important to help stop the spread of coronavirus. Please click here.

Update: Personal monitoring technology for Senior Australians – Information for CHSP Providers

 The Department of Health has advised Commonwealth Home Support Programme (CHSP) providers that they may use unspent funds in 2019-20 to purchase personal monitoring technology for their vulnerable clients up to the value of $1,000 per client. Technology may include systems that monitor clients for changes in behavioural patterns and send alerts, that is, there are not only for alerts during emergencies such as a fall.

 Following a number of questions from providers, the Department of Health can provide the following information:

  • Vendors of personal monitoring systems are not responsible for assessing a client’s need to purchase a device.
  • CHSP providers are responsible for working with clients to determine whether they have a need and willingness to use personal monitoring technology. CHSP providers are accountable for determining a client’s need and are not to relinquish this responsibility to a personal monitoring system vendor.
  • ARAS or ACAT aged care assessment is not required.
  • Providers who are approached by new clients requiring this technology in urgent circumstances due to COVID-19, may provide one-off assistance to purchase personal monitoring technology without the need for an assessment.
  • Where a provider does not have 2019-20 unspent funds available and their client has an identified need for personal monitoring technology, the provider is to direct the client to contact My Aged Care on 1800 200 422 to request a referral for a ‘COVID-19 personal monitoring system’. My Aged Care can issue a blanket referral through to all CHSP providers in the client’s area. This will allow a CHSP provider with available 2019-20 unspent funds to accept the referral, and ensure that clients whose provider does not have available 2019-20 unspent funds are not unfairly disadvantaged,
  • For CHSP providers accepting a referral for a ‘COVID-19 personal alarm monitoring system’, the provider needs to check the client’s record to ensure they have not previously been assessed for and received a personal monitoring system. Providers may source monitoring technology up to the value of $1,000 for clients who would benefit, regardless of the amount of other Goods, Equipment and Assistive Technology the client has already accessed under the CHSP in 2019-20. For example, if a client has received a walking frame and shower chair to the value of $500 under the CHSP in 2019-20, and would also benefit from a personal alarm during the COVID-19 pandemic, they may still be provided with an alarm and 12-month monitoring subscription up to a value of $1,000 by a CHSP provider with unspent funds.  The provider does not need to be funded to deliver goods, equipment and assistive technology.

 Further information can be found at:

COVID-19 Guide for Home Care Providers

This guide is for providers of aged care and disability services who offer home care and support services to older people living at home and people with disability living in the community. It provides information and guidance on how to stay safe from coronavirus (COVID-19).

The guide can be found here.

(08) 8168 8776
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