Under the Australian Consumer Law, you have rights when buying products or services, whether you buy something in-store, online, at home or over the telephone. For more information, please click here.
ACCAN – Your telco rights
“Talking Telco” is the Australian Communications Consumer Action Network’s refreshed suite of consumer education materials. The resources aim to help you understand your telco rights and how to make a complaint if you can’t resolve the problem with your provider.