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COVID-19 Disability Information Helpline

The Australian Government has funded a dedicated helpline – the Disability Information Helpline – to provide accessible information, counselling and outreach services for people with disability who are concerned about or affected by COVID-19, as well as their families, carers, support workers and services.

The Helpline is free, private and fact-checked. People can contact the Disability Information Helpline on 1800 643 787 to talk about their concerns in relation to COVID-19. For example, people can call the Helpline if their support worker has not turned up or their provider has stopped services; or if it’s hard to get essential items like food or medications.

The Helpline can provide information, and refer people to advocacy, counselling and other supports.

The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.

Advocacy for Disability, Access and Inclusion

Advocacy for Disability, Access and Inclusion (ADAI) is funded by the Australian Government to provide a free Advocacy service for people living with disability across South Australia.

They aim to provide advocacy support for persons living with disability to have a voice in decisions that affect their life, they offer advocacy support for family members who need to speak on behalf of the family member living with disability and they stand with and help individuals living with disability and families caring for a person living with disability to gain access to services or to improve services.

They are located at 149 Currie St, Adelaide and they can be reached at (08) 8340 4450 (Country Callers 1800 856 464)

Trauma-informed counselling

Trauma-informed counselling is available to help people with disability who have experienced violence, abuse, neglect or exploitation.

The National Counselling and Referral Service, which was established to support the Disability Royal Commission, will continue to offer emotional support to people with disability, their families and carers.

This service is delivered by Blue Knot Foundation. It is available for people with disability who have experienced violence, abuse, neglect and exploitation, and anyone affected by the Disability Royal Commission.

This service is free, independent and confidential. It is available over the telephone and online, and a video conference can be arranged where needed. Referrals to advocacy and long-term counsellors can be arranged as well.

Call the National Counselling and Referral Service on 1800 421 468 or 02 6146 1468 (9am to 6pm weekdays and 9am to 5pm weekends). If you are deaf or have a hearing or speech impairment, phone the National Relay Service on 133 677.

Special Disability Trust

Nour Harb at Tindall Gask Bentley Lawyers has put up a very informative blog about Special Disability Trust to help families plan for and secure the financial future of their loved ones who suffer with a disability. For more information about this, please click here.

Useful Contact Numbers


(08) 8168 8776
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